Table of Contents

  1. How do I print my certificate?
  2. How do I print a certificate of a course I have previously taken?
  3. What should I do if I am unable to print my certificate of completion?
  4. Who do I contact if I am having technical difficulties (ex. pages are not downloading or you are unable access a listed course)?
  5. Who do I contact for customer service (ex. you are unable to login)?
  6. Which courses do I have to take and often do I need to take them?
  7. What happens with the feedback I give on the courses?
  8. Do district personnel have to take courses via eLearning?
  9. As a supervisor how do I run reports on district personnel?
  10. Which courses are mandated by the federal government for district personnel?

How do I print my certificate?

To print your certificate immediately after completing the course you need to click on the print option in the top-right corner.

How do I print a certificate of a course I have previously taken?

You can access all your certificates by clicking on the course reports option located under “My eLearning” on the home tab.

What should I do if I am unable to print my certificate of completion?

Go back into the course and ensure that all slides have been visited (including the copyright and request for feedback slides). To double check that all screens have been visited please look for the check marks in the menu beside each slide. Any slide without a check mark next to it must be reviewed before the system will register the course as completed. If all slides have been visited and the course is still not showing as complete, please contact us at elearning@alaska.gov or call us at 907-465-2304.

Who do I contact if I am having technical difficulties (ex. pages are not downloading or you are unable access a listed course)?

Please call Geo Learning at 1-515-222-6290 or email at techs@geolearning.com.

Who do I contact for customer service (ex. you are unable to login)?

Please contact us at elearning@alaska.gov or call us at 907-465-2304.

Which courses do I have to take and often do I need to take them?

Most Alaska school districts use at least some of EED’s eLearning courses to comply with state and federal training requirements for district personnel, but exactly which ones are utilized is determined by each district. Consequently, your district administrators will provide you with instructions on which course(s) to take each year.

What happens with the feedback I give on the courses?

The state uses any feedback it receives to make improvements to the courses. At no time will feedback be publicized or viewed for any other purpose than to improve how we serve Alaska’s teachers, administrators, and paraprofessionals.

Do district personnel have to take courses via eLearning?

Training via the eLearning system is not compulsory. The Department’s eLearning system was designed to offer districts assistance complying with the various mandated trainings. Most districts provide mandatory training opportunities outside of eLearning.

As a supervisor how do I run reports on district personnel?

To run reports on the completion status of your district professionals please follow these steps. 1. Chose the Reporting tab 2. Chose Standard Reports 3. Select Course Analysis Report 4. This will take you to another screen where you select online courses at the bottom of the screen. 5. Finally chose Filter and Run at the bottom of the page. 6. If you would like this as an Excel document, you may choose to export the report. Be sure to select the csv option when exporting files. 7. Once you export the document you will be able to view and sort user names, courses completed, completion dates, and the time spent in the course(s).

Which courses are mandated by the federal government for district personnel?

To view mandated courses and requirements please visit http://education.alaska.gov/mandatedtraining/.